Bensons for Beds

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  Andrew Starkey Review added: 2018.02.04

  ★ ★ ☆ ☆ ☆
  The shop itself is fine (Alvis Retail Park, Holyhead Road, Coventry), with reasonably priced goods and attentive staff.
  However, after buying a mattress the problems started.
  Firstly they incorrectly penned us in for a morning delivery instead of afternoons, so missed the first attempted delivery.
  Then it was impossible to contact their transport depot in Lutterworth (just ringing out).
  Complained to the shop, spoke to three different people (all very nice), but nothing was ever done (they had the same problem contacting their own distribution depot).
  Eventually, two days later and after waiting in from 12 noon, the shop confirmed that we were to have the delivery in about 2 hours (approx 6pm).
  Literally two minutes later they turned up??
  Finally got the mattress we ordered.
  Then just to sum up how completely confused their system is, the distribution depot called, to inform me that we wouldn't be getting our delivery, because the driver had ran out of hours??
  I said I think you may be mistaken, but then got a load of abuse from them, for even suggesting they
  may be in the wrong - they then put the phone down!
  I am now awaiting some kind of compensation.
  This may be a one off, but beware they only deliver from 7am-12 (mornings) and from 12-6pm (afternoon). They are not flexible at all on delivery and you will not be able to contact them
  

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